
External Drive Not Showing Up? How To Avoid Making Recovery Harder
A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
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Putney's riverside streets running up from the bridge, and the roads off Lower Richmond Road, are full of people who work from home at least part of the week — so a broken machine here usually means a lost working day. We come to you for data recovery, covering Putney and Roehampton together, and take on drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives in front of you.
There is no callout charge either way, a fixed quote before we start, and nothing to pay if we can't fix it.
Data recovery starts with working out which kind of problem you actually have, because the two kinds are not remotely alike. A logical failure — deleted files, a formatted card, a corrupted partition, a drive that mounts but shows nothing — leaves the hardware intact and the data usually still physically present. A physical failure — clicking, grinding, a drive that never spins up, an SSD the Mac no longer sees at all — is a hardware problem, and no amount of software will fix it. Diagnosis is free, and we tell you which one you are dealing with before you commit to anything.
Logical recoveries are often done in front of you. We work from a copy wherever we can rather than the original drive, so nothing we do makes the situation worse, and you can see the files reappearing as they are found. Where the drive is healthy enough, this is frequently finished in a single visit and your files come back onto a drive or a machine you already have.
This is our dedicated data recovery page for Putney. For the full picture of everything we repair here, see our Putney repair page, or our London-wide Data Recovery service.
Across Putney, the data recovery calls we get most often involve drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives — though we are called out for plenty more besides.
Screen and battery work makes up a lot of what we do in Putney — a MacBook Air that's taken a knock, or an older Mac that no longer lasts a morning on charge. We carry the common Air and Pro parts so most of these are done on-site. Liquid damage is the other recurring one, and with Putney's mix of home offices a coffee into a keyboard is more common than you'd think; if you get to us quickly the outlook is usually far better than people fear. We also do a steady stream of speed-ups — SSD and memory upgrades on machines that are a few years old and perfectly capable with the right parts — and we'll always tell you when that's a smarter spend than a full replacement. Student laptops from the Roehampton side tend to be screens, hinges and charging faults.
Agreed upfront before we touch your device. No surprises.
Putney sits a little further west of our New Malden base, but there's still no callout charge and same-day is usually workable if you call before 2pm. Parking around the High Street and the station is permit-controlled and tight, so we'll agree access with you when you book rather than circling. Riverside and Heath-side streets are generally easier. Evenings and weekends are no extra charge, which suits the work-from-home crowd who can't break off mid-afternoon.
No shop drop-off. We travel to your home or office in Putney at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Written by the engineers who do this work — the faults behind most data recovery call-outs, and what you can check before we arrive.

A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
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Unexpected shutdowns, loud fans, and heat warnings are often a maintenance problem before they become a hardware failure.
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Same-day visits, no callout charge, no fix no fee.