
External Drive Not Showing Up? How To Avoid Making Recovery Harder
A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
Read more
Ewell Village, with Bourne Hall and Nonsuch Park close by, is one of the quieter corners of our patch — mostly local families whose machine has slowed down or taken a knock. We bring data recovery to your door rather than have you drive a fragile computer into Epsom or Kingston, and take on drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives in front of you.
There is no callout charge either way, a fixed quote before we start, and our No Fix, No Fee guarantee on every job.
Data recovery starts with working out which kind of problem you actually have, because the two kinds are not remotely alike. A logical failure — deleted files, a formatted card, a corrupted partition, a drive that mounts but shows nothing — leaves the hardware intact and the data usually still physically present. A physical failure — clicking, grinding, a drive that never spins up, an SSD the Mac no longer sees at all — is a hardware problem, and no amount of software will fix it. Diagnosis is free, and we tell you which one you are dealing with before you commit to anything.
Logical recoveries are often done in front of you. We work from a copy wherever we can rather than the original drive, so nothing we do makes the situation worse, and you can see the files reappearing as they are found. Where the drive is healthy enough, this is frequently finished in a single visit and your files come back onto a drive or a machine you already have.
This is our dedicated data recovery page for Ewell. For the full picture of everything we repair here, see our Ewell repair page, or our London-wide Data Recovery service.
Across Ewell, the data recovery calls we get most often involve drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives — though we are called out for plenty more besides.
Family machines are the backbone of the work in Ewell — laptops that have got sluggish, run out of storage, or been dropped by somebody's teenager. Battery replacements and cracked-screen jobs on MacBooks come up most, and we carry the common Air and Pro parts so a lot of those are finished on-site in under an hour. The other steady job is the speed-up: an older iMac or laptop that feels past it but only really needs an SSD and a clean install to work like new again. It's the cheapest thing you can do to a slow computer, and we'd rather fit one than sell you a repair you don't need. We also get the occasional liquid spill and won't-turn-on emergency — and with those, the sooner you call, the more we can usually save.
Agreed upfront before we touch your device. No surprises.
Ewell is a short run from our New Malden base, so same-day is usually straightforward if you call before 2pm. Parking is generally easy on the residential streets around the Village, so getting to your door is rarely a problem. Evenings and weekends are no extra charge, same as every other slot we offer, and every repair carries the same 90-day parts-and-labour warranty. No callout fee, and nothing to pay at all if we can't fix the fault.
No shop drop-off. We travel to your home or office in Ewell at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Written by the engineers who do this work — the faults behind most data recovery call-outs, and what you can check before we arrive.

A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
Read more
If your drive has failed, the right first move is not always to keep plugging it in. Here is what usually helps most.
Read more
Not every scary pop-up is real, but every compromised machine deserves a careful cleanup and password review.
Read more
Same-day visits, no callout charge, no fix no fee.