Get fixed remotely — today, from £49
Software playing up? No need to wait for a visit. We connect over a secure screen-share and fix it live while you watch — most sessions done in under an hour.
What we can fix remotely
If it’s software, setup or speed, we can almost certainly sort it without leaving your desk.
Physical faults (screens, batteries, liquid damage, no power) need a visit — get a quote for an on-site repair.
How it works
Get in touch
Call, WhatsApp or book online. We confirm the fix is doable remotely and agree the price.
Connect securely
You download a small, safe screen-sharing app and give one-time permission — nothing stays installed.
We fix it live
You watch as our engineer sorts the problem, usually within the session. Nothing to drop off, no visit needed.
Pay on completion
Settle by bank transfer once it’s done. Care Plan members pay nothing for included sessions.
Agreed upfront before we start. Larger jobs quoted first. Pay by bank transfer on completion.
Need help often? Get it included.
Care Plan members get remote support included plus monitoring, antivirus and discounted repairs — from £99/year.
Remote computer support in London — fixed today, no visit needed
When the problem is software rather than hardware, there is rarely any reason to wait for an engineer to travel to you. Our remote support service connects to your Mac, laptop or PC over a secure, one-time screen-sharing session — usually within the hour — so a technician can diagnose and fix the fault live while you watch. You stay in control the whole time: you approve the connection, you see every action on your own screen, and access ends the moment we disconnect. Nothing is left installed on your machine afterwards.
The kinds of problems we solve remotely
Most day-to-day frustrations are software-based and perfect for a remote session: a Mac that has slowed to a crawl, a macOS or Windows update that failed halfway, email and iCloud accounts that will not sync, printers and Wi-Fi that refuse to connect, suspected viruses or malware, unwanted pop-ups and browser hijacks, and setting up or migrating to a new machine. Because we work on your computer as it actually is — with your files, your accounts and your settings in front of us — the fix sticks, and you learn exactly what went wrong.
Simple, per-session pricing
A standard remote session is a single agreed fee of £49, confirmed before we begin — larger jobs are quoted first, and you pay by bank transfer once the work is done, with no card details needed. There is no callout charge and no subscription: remote support is a one-off fix, whenever you need it. If a fault turns out to be physical — a cracked screen, a swollen battery, liquid damage or a machine that will not power on — we will tell you honestly and arrange an on-site visit across Greater London instead.