Richmond is the most Mac-heavy area we cover — full of media and creative professionals editing, designing and producing, often on machines stuffed with project files and running at the limit of their storage. When one goes down mid-project, "leave it a week" isn't an answer, so we bring data recovery to your home studio or office; drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives are the jobs we are called out for most.
We cover Richmond, Kew and St Margarets with a fully mobile service — a fixed quote first, no callout charge, and our No Fix, No Fee guarantee.
Data recovery starts with working out which kind of problem you actually have, because the two kinds are not remotely alike. A logical failure — deleted files, a formatted card, a corrupted partition, a drive that mounts but shows nothing — leaves the hardware intact and the data usually still physically present. A physical failure — clicking, grinding, a drive that never spins up, an SSD the Mac no longer sees at all — is a hardware problem, and no amount of software will fix it. Diagnosis is free, and we tell you which one you are dealing with before you commit to anything.
Logical recoveries are often done in front of you. We work from a copy wherever we can rather than the original drive, so nothing we do makes the situation worse, and you can see the files reappearing as they are found. Where the drive is healthy enough, this is frequently finished in a single visit and your files come back onto a drive or a machine you already have.
This is our dedicated data recovery page for Richmond. For the full picture of everything we repair here, see our Richmond repair page, or our London-wide Data Recovery service.
Across Richmond, the data recovery calls we get most often involve drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives — though we are called out for plenty more besides.
Storage is the recurring Richmond theme: drives that are full, drives that are failing, and external drives full of footage that have stopped mounting. A lot of our work here is recovery and upgrade rather than classic breakage — getting the data off safely first, then making the machine fast enough to work on again. The creative machines also run hot: MacBook Pros that throttle, fans that never stop, and thermal problems from years of rendering, often a clean and a repaste rather than anything dramatic. We do the usual too — screens, batteries, liquid damage — but Richmond skews toward keeping a working machine working rather than resurrecting a dead one. If you're mid-project and something's going wrong, call before it fails properly; it's a much better conversation than the one after.
Agreed upfront before we touch your device. No surprises.
Richmond is a slightly longer run from New Malden than our KT-postcode areas, but there's still no callout charge and same-day is usually workable if you call before 2pm. Parking in Richmond town and around the Green is genuinely hard and largely permit-controlled, so we'll sort access with you at booking; if you're in a studio or shared office we'll come to the desk. Evenings and weekends are no extra charge, which tends to suit a freelance schedule better anyway.
No shop drop-off. We travel to your home or office in Richmond at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Real call-outs in Richmond, photographed on the day.
A 2015 15-inch MacBook Pro in Richmond was shutting down mid-work with a battery service warning. We fitted a new genuine Apple battery and cleaned the clogged fans.
Written by the engineers who do this work — the faults behind most data recovery call-outs, and what you can check before we arrive.
If your drive has failed, the right first move is not always to keep plugging it in. Here is what usually helps most.
Read more
A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
Read more
The best decision after a spill is usually what you stop doing. Here is the safest response after liquid gets into a laptop.
Read moreSame-day visits, no callout charge, no fix no fee.