
External Drive Not Showing Up? How To Avoid Making Recovery Harder
A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
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Wimbledon is one of our strongest work-from-home patches, and data recovery is where being local really counts. When an external drive or a MacBook stops mounting, the worst thing you can do is keep powering it on — so rather than posting it away, we come to you around the Village, South Wimbledon or the Common and assess it in front of you, the same day where we can.
A lot of SW19 recoveries start the same way: a Time Machine backup that quietly stopped running months ago and was only discovered at the worst possible moment, or a drive full of a consultant's client work that won't open. We recover what's recoverable, tell you honestly when a specialist clean-room is the only option, and set up a backup that actually runs before we leave. No callout charge, and no fee at all if the data can't be recovered.
Data recovery starts with working out which kind of problem you actually have, because the two kinds are not remotely alike. A logical failure — deleted files, a formatted card, a corrupted partition, a drive that mounts but shows nothing — leaves the hardware intact and the data usually still physically present. A physical failure — clicking, grinding, a drive that never spins up, an SSD the Mac no longer sees at all — is a hardware problem, and no amount of software will fix it. Diagnosis is free, and we tell you which one you are dealing with before you commit to anything.
Logical recoveries are often done in front of you. We work from a copy wherever we can rather than the original drive, so nothing we do makes the situation worse, and you can see the files reappearing as they are found. Where the drive is healthy enough, this is frequently finished in a single visit and your files come back onto a drive or a machine you already have.
This is our dedicated data recovery page for Wimbledon. For the full picture of everything we repair here, see our Wimbledon repair page, or our London-wide Data Recovery service.
Across Wimbledon, the data recovery calls we get most often involve drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives — though we are called out for plenty more besides.
The work-from-home mix means a lot of what we do in Wimbledon is keeping otherwise-healthy machines alive: battery replacements, SSD upgrades on Macs that have got sluggish, and clearing out the software mess that builds up on a machine nobody's had time to maintain. Liquid damage is a recurring one — a coffee into a MacBook keyboard at a home desk is one of the most common emergency calls we get here, and if you can get to us fast the odds are much better than most people assume, so it's always worth the call before you write the machine off. We also see a fair number of external drives and Time Machine backups that have quietly stopped working, usually discovered at the worst possible moment; checking that your backup actually runs is free advice we give on every visit.
Agreed upfront before we touch your device. No surprises.
Wimbledon is a short hop from New Malden and we're there most days, so same-day visits booked before 2pm are usually straightforward. Parking around the Village and the Common is permit-heavy and tight, so we'll ask about access when you book — it's not a problem, we just plan for it. Evening and weekend slots are no extra charge, which suits the people here who can't stop work mid-afternoon to meet an engineer.
No shop drop-off. We travel to your home or office in Wimbledon at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Written by the engineers who do this work — the faults behind most data recovery call-outs, and what you can check before we arrive.

A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
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A sticky MacBook keyboard often points to trapped crumbs or dried liquid underneath the butterfly or scissor mechanisms.
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Same-day visits, no callout charge, no fix no fee.