
External Drive Not Showing Up? How To Avoid Making Recovery Harder
A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
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Mitcham is one of the busier, more mixed parts of our patch — the Cricket Green and the Common at its heart, the tram threading through to Mitcham Junction, and trade units out toward Willow Lane and Beddington. That makes for varied data recovery call-outs: a family laptop in a terrace off London Road in the morning, a trade unit's office PC in the afternoon. drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives are all in a day's work.
We are a short hop beyond Morden, itself minutes from our New Malden base, so Mitcham is quick to reach and same-day is realistic more often than not. No callout charge, a fixed quote first, and no fix, no fee.
Data recovery starts with working out which kind of problem you actually have, because the two kinds are not remotely alike. A logical failure — deleted files, a formatted card, a corrupted partition, a drive that mounts but shows nothing — leaves the hardware intact and the data usually still physically present. A physical failure — clicking, grinding, a drive that never spins up, an SSD the Mac no longer sees at all — is a hardware problem, and no amount of software will fix it. Diagnosis is free, and we tell you which one you are dealing with before you commit to anything.
Logical recoveries are often done in front of you. We work from a copy wherever we can rather than the original drive, so nothing we do makes the situation worse, and you can see the files reappearing as they are found. Where the drive is healthy enough, this is frequently finished in a single visit and your files come back onto a drive or a machine you already have.
This is our dedicated data recovery page for Mitcham. For the full picture of everything we repair here, see our Mitcham repair page, or our London-wide Data Recovery service.
Across Mitcham, the data recovery calls we get most often involve drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives — though we are called out for plenty more besides.
Mitcham's mix keeps the work varied. On the residential side it's family and student machines — cracked MacBook screens, snapped hinges, tired batteries and laptops slowed to a crawl — and we carry the common parts so most are finished in front of you in an hour. The small businesses and trade units are the other half: office and till PCs that won't boot, drives on their way out, and Wi-Fi that won't reach across a warehouse unit, all of which stall the working day, so we treat them as priority and aim to get people running again in a single visit. Speed-ups are a constant everywhere here — an older iMac or laptop that only really needs an SSD and a clean install to feel new again, which is the cheapest fix there is and one we'd rather fit than talk you into a replacement. Liquid spills and won't-start emergencies come up too, and with those a fast call is what decides how much can be saved.
Agreed upfront before we touch your device. No surprises.
Mitcham is a short run beyond Morden from our New Malden base, so it's quick for us to reach and same-day is usually workable if you call before 2pm. Parking is generally manageable on the residential streets and tighter around the Cricket Green, the town centre and the Fair Green, so we'll check access with you when you book. For the industrial units toward Willow Lane we'll agree the best way in at booking too. There's no callout charge, evenings and weekends cost the same as any weekday slot, and every repair carries our 90-day parts-and-labour warranty — with nothing to pay if we can't fix the fault.
No shop drop-off. We travel to your home or office in Mitcham at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Written by the engineers who do this work — the faults behind most data recovery call-outs, and what you can check before we arrive.

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Same-day visits, no callout charge, no fix no fee.