
Cracked Laptop Screen: Repair It Or Replace The Whole Laptop?
A cracked display looks expensive, but the screen is often the only part that needs attention. The key is confirming the rest of the laptop is healthy.
Read more
Kingston is five minutes up the road from our New Malden base, so there's no need to carry a dead laptop into town or queue near the Bentall Centre. We come to your flat in Norbiton, your office by the Rose Theatre, or your room in halls, and most laptop faults — cracked screens, failed boots, dying batteries — are fixed on the spot in under an hour.
With Kingston University on the doorstep, cracked screens are the single most common job we get here, and we carry the common MacBook Air, Pro and Windows-laptop panels to match. For the town-centre businesses it's more varied — dead PCs, failing drives, Wi-Fi that won't reach the back office — and we treat those as urgent, because a machine down is a day lost. Same-day if you call before 2pm, no callout charge, no fix no fee.
Every laptop repair begins with a free diagnosis. Our engineer comes to your home or office anywhere in Greater London, works out exactly what has failed — a screen, a battery, a charging port, a drive or something on the motherboard — and gives you a fixed price before any work starts. If the laptop is not worth repairing, we will tell you straight.
Most laptop repairs are done on-site while you wait: screen replacements, keyboard and battery swaps, SSD and RAM upgrades, and Windows or software fixes. Around seven in ten jobs are finished in a single visit, so in most cases you keep your laptop the same day rather than losing it for a week.
This is our dedicated laptop & PC repair page for Kingston upon Thames. For the full picture of everything we repair here, see our Kingston upon Thames repair page, or our London-wide Laptop Repair service.
Across Kingston upon Thames, the laptop & PC repair calls we get most often involve cracked screens, laptops that won't power on, keyboard spills and failing hard drives — though we are called out for plenty more besides.
Student laptops dominate around term time. Cracked screens are the single most common Kingston call-out we get — a MacBook Air that's been closed on a pen, or a laptop that's gone off a desk in halls — and we carry the common Air and Pro screens, so most of those are done on-site in under an hour. Battery swaps are the close second: a three or four year old MacBook that won't hold charge through a lecture or a working day is a straightforward job we can almost always finish in front of you. For the town-centre businesses it's more varied — dead PCs, failing drives, Wi-Fi that won't reach the back office, and the occasional liquid-damage emergency. Data recovery comes up more here than in most of our areas — usually a dissertation or a set of accounts on a drive that's stopped mounting.
Agreed upfront before we touch your device. No surprises.
Kingston is a ten-minute run from our New Malden base, so same-day is realistic if you call before 2pm, and often sooner. We'll come to halls, a flat, an office or a café — wherever the machine is. Parking in central Kingston is genuinely difficult and the one-way system doesn't help, so for town-centre jobs we'll agree the address and access with you when you book rather than guessing. It never costs you anything extra; it just helps us arrive when we said we would.
No shop drop-off. We travel to your home or office in Kingston upon Thames at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Written by the engineers who do this work — the faults behind most laptop & PC repair call-outs, and what you can check before we arrive.

A cracked display looks expensive, but the screen is often the only part that needs attention. The key is confirming the rest of the laptop is healthy.
Read more
A sluggish laptop is usually a combination of storage, heat, startup apps, and age rather than one single problem.
Read more
Unexpected shutdowns, loud fans, and heat warnings are often a maintenance problem before they become a hardware failure.
Read more
Same-day visits, no callout charge, no fix no fee.