
External Drive Not Showing Up? How To Avoid Making Recovery Harder
A drive that suddenly disappears is not a good place for random trial-and-error. These first steps protect the best recovery options.
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Tolworth is really two jobs in one — the offices along the A3 and the residential streets off the Broadway — so our data recovery call-outs range from small-business machines to home laptops that won't start. Whatever it is, drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives included, we come to you and work on it in front of you.
It is part of our core Kingston-area patch, minutes from our New Malden base, so there is almost no travel time to absorb and we can usually slot you in the same day even when we are busy. No callout charge, a price agreed upfront, and no fix, no fee.
Data recovery starts with working out which kind of problem you actually have, because the two kinds are not remotely alike. A logical failure — deleted files, a formatted card, a corrupted partition, a drive that mounts but shows nothing — leaves the hardware intact and the data usually still physically present. A physical failure — clicking, grinding, a drive that never spins up, an SSD the Mac no longer sees at all — is a hardware problem, and no amount of software will fix it. Diagnosis is free, and we tell you which one you are dealing with before you commit to anything.
Logical recoveries are often done in front of you. We work from a copy wherever we can rather than the original drive, so nothing we do makes the situation worse, and you can see the files reappearing as they are found. Where the drive is healthy enough, this is frequently finished in a single visit and your files come back onto a drive or a machine you already have.
This is our dedicated data recovery page for Tolworth. For the full picture of everything we repair here, see our Tolworth repair page, or our London-wide Data Recovery service.
Across Tolworth, the data recovery calls we get most often involve drives that won't mount, accidentally deleted files, failed SSDs and clicking hard drives — though we are called out for plenty more besides.
For Tolworth's offices and small businesses, the common jobs are dead or failing PCs, drives on their way out, laptops that won't boot the morning of something important, and Wi-Fi that won't reach across a unit. We carry common parts and aim to get people working again in a single visit rather than leaving a desk empty. On the residential side it's the familiar mix: cracked MacBook screens, worn batteries, and machines slowed to a crawl that an SSD and a clean-up bring straight back to life. We'll always tell you when an upgrade beats a replacement — it usually does. Liquid spills and sudden won't-turn-on faults round it out, and with those the speed of the call is what decides how much can be saved.
Agreed upfront before we touch your device. No surprises.
Tolworth is minutes from our New Malden base — one of the closest areas we cover — so same-day is the norm here rather than the exception, and we can often be more flexible on timing than elsewhere. Parking is generally manageable on the residential roads and we'll agree access for the A3 business units when you book. There's no callout charge, evenings and weekends cost the same as any weekday slot, and every repair carries the same 90-day warranty — with nothing to pay if we can't fix it.
No shop drop-off. We travel to your home or office in Tolworth at no extra charge.
Most repairs done on-site within the hour. Book before 2pm and we aim to visit the same day.
Quality replacement parts, backed by a 90-day parts and labour warranty.
If we cannot fix it, you pay absolutely nothing — no diagnostic or callout fee.
Written by the engineers who do this work — the faults behind most data recovery call-outs, and what you can check before we arrive.

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Same-day visits, no callout charge, no fix no fee.